As a registered mental health charity operating across London and online throughout the UK, we maintain rigorous governance standards. The clinical, data, and social policies outlined below ensure that we deliver a safe, ethical, confidential, and transparent environment for our clients, trainee counsellors, and partner organisations alike.
Data Privacy Notices and GDPR Policies
We take your digital data protection and privacy incredibly seriously. Our information-sharing frameworks fully comply with standard UK data regulations. If you use our web platform, submit an enquiry form, or register for our low-cost therapy sessions, your information is protected by our strict internal privacy safeguards.
Cookies
This documentation is designed to be fully transparent about how our charity uses internet technologies to optimize your online experience. This cookies policy applies directly to your interaction with our website, booking forms, and digital donation portals.
Clinical Safeguarding Policies
Safeguarding is at the absolute heart of our counselling practice. To protect vulnerable individuals and ensure professional boundaries are always upheld by our practitioners, we update our safeguarding policies annually. These standards guide our team on proper escalation procedures during critical mental health situations.
Equality, Diversity, and Inclusion (EDI) Policies
Help Counselling is fully committed to fostering an inclusive, welcoming, and accessible space for mental health support. Our EDI policies dictate how we build a diverse therapeutic team, including our multilingual registered therapists. We ensure no client is discriminated against based on background, identity, or financial capability.